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28-05-2018
INDIAN RAILWAY IS ON CLEANLINESS MISSION STEADILY


 


Indian Railways is the third largest rail network with 66,000 route kilometre stretch covering more than 8000 stations. Consequent to the launch of ‘Swachh Bharat Abhiyan’ o­n 2nd Oct’2014 by Hon’ble Prime Minister Shri Narendra Modi, Indian Railways had also launched ‘Swachh Rail Swachh Bharat Abhiyan’ to achieve the vision of ‘Clean India’ by 2nd Oct’ 2019, which shall be the 150th Birthday of father of the Nation Mahatma Gandhi.

In the Rail Budget presented in Feb’2015, 2016 and 2017, series of measures to improve the cleanliness of stations were announced to take forward the momentum of ‘Swachh Rail Swachh Bharat’. o­ne of the measures given in Feb’2016 Budget is ranking of A1 and A category stations based o­n regular periodic third party audit and feedback from passengers, with a view to identify unclean spots/gaps and to improve cleanliness standards and also to propel healthy competition among railway stations.  The same is being incorporated in trains.

1.Ministry of Railway (Environment and Housekeeping Management Directorate, Railway Board) commissioned a passenger feedback survey o­n cleanliness at major railway stations. The task of survey was entrusted to Indian Railway Catering and Tourism Corporation (IRCTC).

2.First survey conducted by IRCTC in 2016 by conducting interviews of passengers at the stations o­n various parameters of cleanliness and rating them o­n this basis.

 

3.The second survey has been conducted by Quality Council of India (QCI) who with the help of their partners has conducted the survey of 407 major railway stations (75 A1 category and 332 A category stations) of Indian Railways.

The parameters adopted for conducting the survey are: Evaluation of Process of cleanliness in Parking, main entry area, main platform, waiting room,(33.33%) direct observation by QCI assessors of cleanliness in these areas (33.33%) and passenger feedback(33.33%). A 24x7 control room was set up  and images were geo-tagged to monitor progress.

The survey was conducted through interviews with respondents o­n the questionnaire o­n cleanliness indicators, which was done face to face by survey teams by visiting each of the 407 stations across 16 Zonal Railways. Every passenger was asked to rate the cleanliness of stations objectively o­n 40 different cleanliness parameters.

Purely based o­n the survey o­n the cleanliness of stations and the analysis thereof, 407 major stations have been given rankings in this Report submitted by the survey agency to Ministry of Railways for scrutiny and further action. Final report is expected to be submitted by QCI shortly, which will include specific actionable items for each division. Ministry of Railways will take further action for improving the cleanliness standards at major stations of Indian Railways thereupon.

Rank

A1 Category Station

(Out of 75)

A Category Station

(Out of 332)

Railway Zone

(Out of 16)

1

Vishakhapatnam,

East Coast Railway,

Andhra Pradesh

Beas, Northern Railway, Punjab

South East Central Railway

2

Secunderabad, South Central Railway, Telangana

Khammam, South-Central Railway, Telangana

East Coast Railway

3

Jammu Tawi, Northern Railway, Jammu Kashmir

Ahmednagar, Central Railway, Maharashtra

Central Railway

4

Vijayawada, South Central Railway, Andhra Pradesh

Durgapur, Eastern Railway, West Bengal

South Central Railway

5

Anand Vihar Terminal, Northern Railway, Delhi

Mancherial, South Central Railway, Telangana

Western Railway

6

Lucknow, Northern Railway, Uttar Pradesh

Badnera,Central Railway, Maharashtra

South Western Railway

7

Ahmedabad, Western Railway, Gujarat

Rang   iya Junction, North Frontier Railway, Assam

North Eastern Railway

8

Jaipur, North Western Railway, Rajasthan

Warangal, South Central Railway, Telangana

North Western Railway

9

Pune, Central Railway, Maharashtra

Damoh,West Central Railway. Madhya Pradesh

Southern Railway

10

Bangalore City, South Western Railway, Karnataka

Bhuj, Western Railway, Gujarat

North Frontier Railway

 

Scientific Analysis of Station Cleanliness:

Currently no new survey is being done. The next survey report for cleanliness is expected by QCI for stations in the month of July, 2018. The survey shall consist of:

1.Process Evaluation Survey: The first part of the study involves assessment of processes related to cleanliness at the station. QCI assessors observed the frequency of various cleaning activities in the main consumer interface areas. The assessor was required to take multiple rounds of the following areas during the survey:

a)Parking

b)Main Entry

c)Main Platform

d)Waiting Room

In addition to observing cleaning activity frequency in the above areas, Process Evaluation also involved the assessors observing the condition of the uniform, protective gear and equipment used by the cleaning staff. The staff members were further inquired about their labour conditions, such as their monthly pay. Detailed parameters and the questionnaire for Process Evaluation can be found in Appendix A.

2.Direct Observation: To ensure a thorough inspection, the following areas were inspected at every station:

a)Open Area

b)Toilets

c)Open Sitting Area

d)Vendor Area

e)Drinking Water Booths

f)Waiting Room

g)Railway Tracks

h)Foot-over Bridge

The third part of assessment involved the QCI assessors inspecting the station premise for different form of wastes, such as litter, excreta, stain and stagnant water as described in Appendix A.

3.Citizen Feedback: The final and the most important part of the assessment sought to collect feedback from the passengers at the station about the cleanliness condition. The passengers were asked questions related to level of cleanliness in the most common consumer interface areas of the station in terms of litter, stagnant water, presence of pests, etc. Ultimately they were asked to rate their overall experience based o­n the cleanliness and up keep of the station.

A third Party Survey cum Audit o­n Cleanliness of 210 important trains is currently being carried out. This work was entrusted to IRCTC who have engaged M/s IRCLASS for Audit / Survey and M/s IPSOS for Analysis and compilation of Report. 

Total 475 rakes of these 210 trains are to be audited out of which audit of 386 rakes has been done. Such independent survey o­n cleanliness of important trains will be carried out every year and is expected to bring a sense of pride and competition among the zonal railways and maintenance depots.

Assessment heads for Train Cleanliness are Coach assessment before start of journey, o­n board assessment like condition of toilets, equipment and tools & manpower, vestibules/doorway, dustbin, linen, pest management, watering, waste management, OBHS staff & o­n arrival at stations.

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